Urban Studies

 

Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here for more information

Sign In to gain access to subscriptions and/or personal tools.
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Google Scholar
Google Scholar
Right arrow Articles by Bishop, P.
Right arrow Articles by Bristow, G.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati  
What's this?
Urban Studies, Vol. 40, No. 13, 2751-2768 (2003)
DOI: 10.1080/0042098032000146876
© 2003 Urban Studies Journal Limited

Determinants of Call Centre Location: Some Evidence for UK Urban Areas

Paul Bishop

Plymouth Business School, University of Plymouth, Drake Circus, Plymouth, Devon, PL4 8AA, UK, Paul.Bishop{at}pbs.plym.ac.uk

Peter Gripaios

Plymouth Business School, University of Plymouth, Drake Circus, Plymouth, Devon, PL4 8AA, UK, Peter.Gripaios{at}pbs.plym.ac.uk

Gillian Bristow

Department of City and Regional Planning, Cardiff University, Glamorgan Building, King Edward V Avenue, Cardiff, CF10 3WA, UK, Bristowg1{at}cardiff.ac.uk

This paper presents new evidence concerning the spatial distribution of UK call centre activity and analyses the determinants of this distribution. The study adopts a restructuring perspective, viewing call centre growth as a strategic response by companies seeking to develop competitive advantage and a process that is changing the spatial division of labour. The data indicate that there is an uneven spatial distribution of call centre activity in the UK. The results of econometric models, utilising Tobit and negative binomial regression techniques, suggest that regional aid, population density, the existing spatial division of labour and a large local labour force have a positive influence on call centre activity. Surprisingly, there is no evidence that labour costs influence call centre location.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?


This article has been cited by other articles:


Home page
 Economic and Industrial DemocracyHome page
I. Cabras
Call Centres and Incapacity Benefit Claimants in the North West of England: A Study from the Greater Manchester Area
Economic and Industrial Democracy, May 1, 2008; 29(2): 249 - 273.
[Abstract] [PDF]

Home page
 Urban StudHome page
P. Bishop and P. Gripaios
Explaining Spatial Patterns of Industrial Diversity: An Analysis of Sub-regions in Great Britain
Urban Stud, August 1, 2007; 44(9): 1739 - 1757.
[Abstract] [PDF]

Home page
 Urban StudHome page
B. O hUallachain and T. F. Leslie
Producer Services in the Urban Core and Suburbs of Phoenix, Arizona
Urban Stud, July 1, 2007; 44(8): 1581 - 1601.
[Abstract] [PDF]