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Urban Studies, Vol. 39, No. 7, 1197-1212 (2002)
DOI: 10.1080/00420980220135563
© 2002 Urban Studies Journal Limited

The Evaluation of Public Service Inspection: A Theoretical Framework

George Boyne

Cardiff Business School, Cardiff University, Colum Drive, Cardiff, CF10 3EU, UK, l: Boyne@ Cardiffac.uk

Patricia Day

Cardiff Business School, Cardiff University, Colum Drive, Cardiff, CF10 3EU, UK, HSSPAAD{at}Bath.ac.uk

Richard Walker

Cardiff Business School, Cardiff University, Colum Drive, Cardiff, CF10 3EU, UK, Walkerrm{at}Cardiff.ac.uk

Inspection is an important and growing element of the regulation of public services. We develop a theoretical framework for the evaluation of inspection and illustrate the practical relevance of this framework with reference to the new Best Value inspectorate for UK local government. The framework contains three elements that facilitate the effectiveness of an inspection system (a director, a detector and an effector), five potential problems that impede its effectiveness (resistance, ritual compliance, regulatory capture, performance ambiguity and information gaps) and a pivotal mediating variable which is the expertise of inspectors. We combine these variables into a matrix that can be used as a checklist for the evaluation of inspection and we identify hypotheses concerning the circumstances that lead to successful inspection outcomes.


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